NSW Customer Service Commissioner appointed

Mr King will add his responsibilities as Customer Service Commissioner to his existing role of Deputy Secretary, Premier’s Implementation Unit (PIU) at DPC.

“This role acts as the champion of the customer within the NSW Government, ensuring that our already significant customer service reforms continue to be rolled out into areas of greater regulatory complexity such as health, planning, and education,” Mr Reardon said.

“Glenn has had a distinguished career in customer service and change; that’s why I’m so pleased he has agreed to add this role to his existing responsibilities leading the PIU where, working with other government agencies, we are making ground on some of the most difficult areas of public policy.

“Service NSW and its roll-out of Service Centres across the state has been transformative for service users and providers, and Glenn was one of the key architects of that success.

“In his new role, Glenn will champion the interests and perspective of customers in policy, service design, funding, delivery and measurement across the public sector, building on the Government’s already impressive record of customer service improvements.”

The role of Customer Service Commissioner was created in 2012 and was the first of its kind in Australia.

Mr King was previously the Chief Executive of Service NSW, where he oversaw the initial rollout of Service Centres across the state. Prior to this, he had a successful career as a banking executive.

His appointment to the role follows previous Customer Service Commissioner Mike Pratt’s recent move to the role of Secretary of the NSW Treasury, and is effective immediately.