How is government delivering for citizens?

The NSW Customer Service Commissioner is proud to showcase the following case studies of citizen-centric service delivery within the NSW Government.

These case studies illustrate scenarios where the NSW Government has delivered great outcomes by listening to and meeting the needs of its citizens.

Online portal saves time for victims of crime

An online community portal rolled out by the NSW Police Force is making it easier for the people of NSW to report crimes.

Real-time public transport apps make trip planning a breeze

The NSW Government’s release of real-time public transport data to third-party app developers has made it easy for customers to check for delays and plan travel from their smartphones.

Easy to do Business makes it faster and easier to start and grow your business

The Easy to do Business program is improving the experience of business customers who are navigating the complexity of starting and running a business.

Cost of Living program helps cut everyday expenses

The Cost of Living program helps NSW residents find and access more than 40 rebates and savings offered across NSW Government agencies.

Helping kids get active

Active Kids helps with the costs of getting school age kids into sport and active recreation.

Rewarding the community to stop litter

Return and Earn is reducing litter and helping the community raise money for schools, sports clubs, charities and community group.