Advice to the NSW Government

The Customer Service Commissioner advocates for the citizens of NSW by providing independent advice to the NSW Government.

Customer first approach to help businesses

In late 2018, the NSW Treasurer asked the NSW Customer Service Commissioner to review the impacts of new government infrastructure on small businesses and make recommendations to improve the small business experience. This work is currently underway.

NSW Housing Aquisition Review

The Commissioner’s NSW Housing Acquisition Review 2016 was triggered by concerns in relation to WestConnex. It incorporates lessons and makes improvements to the way in which acquisitions are carried out across the sector.

Leading the Way

The Commissioner presented Leading the Way: Building and Maintaining Ethical Workplace Culture to the Public Service Commission conference on Ethics and Leadership in the Public Sector in May 2015.

The presentation outlined the customer reform agenda, as well as the importance of having a workforce that has a deep understanding of customers and is responsive and proactive in responding to their needs.