NSW Customer Service Commissioner
The NSW Customer Service Commissioner, Glenn King, is committed to championing the interests and perspectives of NSW citizens to deliver better customer service outcomes.
Glenn King is the NSW Customer Service Commissioner as well as a Deputy Secretary of the Department of Premier and Cabinet, leading the Premier’s Implementation Unit, Behavioural Insights Unit and the Communications and Engagement branch.
The NSW Customer Service Commissioner provides independent advice to the Premier, Cabinet, Ministers and NSW Government agencies and departments on all aspects of customer service.
The Customer Service Commissioner delivers the NSW Government’s customer satisfaction measurement program and provides insights on issues relevant to service delivery.
The NSW Government measures customer satisfaction through the Annual Customer Satisfaction Measurement Survey and Quarterly Pulse Check Surveys.
The NSW Customer Service Commissioner is proud to showcase the following case studies of citizen-centric service delivery within the NSW Government.
The Commissioner has five recommendations to improve customer experience across the NSW Government.
The Customer Service Commissioner advocates for the citizens of NSW by providing independent advice to the NSW Government.
The Customer Commitments let customers know the level of service the NSW Government aspires to when delivering services.