About the NSW Customer Service Commissioner

The NSW Customer Service Commissioner is committed to championing the interests and perspectives of NSW citizens to deliver better customer service outcomes. To do this, the Commissioner provides independent advice to the Premier, Cabinet, ministers and public sector leadership on all aspects of customer service.

The Customer Service Commissioner and his office work with NSW Government departments and agencies to ensure customer perspectives are at the heart of policy and service design, funding, delivery, measurement and improvements across the public sector.

The Customer Service Commissioner produces high-quality, independent research on government service delivery to identify opportunities to improve satisfaction with government services.

The role of Customer Service Commissioner was created in 2012 and was the first of its kind in Australia.


Customer satisfaction with government services

Business satisfaction with government services