NSW Customer Service Commissioner

The NSW Customer Service Commissioner, Glenn King, is committed to championing the interests and perspectives of NSW citizens to deliver better customer service outcomes.

Meet the Commissioner

Glenn King is the NSW Customer Service Commissioner as well as a Deputy Secretary of the Department of Premier and Cabinet, leading the Premier’s Implementation Unit, Behavioural Insights Unit and the Communications and Engagement branch.

Role of the Commissioner

The NSW Customer Service Commissioner provides independent advice to the Premier, Cabinet, Ministers and NSW Government agencies and departments on all aspects of customer service.

Research and insights

The Customer Service Commissioner delivers the NSW Government’s customer satisfaction measurement program and provides insights on issues relevant to service delivery.

Customer satisfaction index

The NSW Government measures customer satisfaction through the Annual Customer Satisfaction Measurement Survey and Quarterly Pulse Check Surveys.

How is government delivering for citizens?

The NSW Customer Service Commissioner is proud to showcase the following case studies of citizen-centric service delivery within the NSW Government.

How can government keep improving?

The Commissioner has five recommendations to improve customer experience across the NSW Government.

Advice to the NSW Government

The Customer Service Commissioner advocates for the citizens of NSW by providing independent advice to the NSW Government.

Customer Commitments

The Customer Commitments let customers know the level of service the NSW Government aspires to when delivering services.