Blog

Mind, Society and Behaviour: Human decision making and development policy

12 December 2014NSW Department of Premier & Cabinet

Last week, the World Bank launched its 2015 World Development Report in Washington. The focus of this year’s report was on how insights into human decision making and behaviour can assist development practitioners and governments in program design and development policy.

The Office of State Revenue’s Behavioural Insights Experience – Land Tax Legal Notice Trial

6 August 2014NSW Department of Premier & Cabinet

We started working with the Behavioural Insights Unit (BIU) to increase the compliance effectiveness with respect to our fines, tax and debt recovery businesses. We conducted various trials to robustly understand the value of BI, one of which was for our land tax legal notices. Here are the details of the trial.

Australian Taxation Office applies behavioural insights to tax and debts

27 November 2013NSW Department of Premier & Cabinet

The Australian Taxation Office (ATO) has been using insights from behavioural science to trial different ways of getting people to pay their fines and lodge their tax forms on time.

Case Study Series - ‘Best Intentions’: Targeting Smokers to Promote Quitting (Cancer Institute NSW)

9 August 2013NSW Department of Premier & Cabinet

Tobacco smoking is the largest cause of preventable death and disease in Australia. It increases the risk of cancer, as well as various heart and lung diseases, and is estimated to cause over 6,600 deaths in NSW alone each year. One in two lifetime smokers will die from their habit, with a third of those deaths occurring in middle age.

Case Study Series - ‘Between the Flags’: A Hospital Safety Net System to Save Lives (NSW Department of Health)

8 August 2013NSW Department of Premier & Cabinet

Unexpected deaths in hospitals are often preceded by warning signs, with up to 80% of cases having indicators of deterioration in the hours or days leading up to the death.

Service NSW: Making Customer Service Improvements across NSW

21 February 2013NSW Department of Premier & Cabinet

Designed with the customer in mind and launched in July this year, Service NSW is providing customer service improvements across NSW. Service NSW Deputy CEO Steve Griffin explains the concept behind Service NSW and how it is listening to customers and adapting services.