Behavioural Insights

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How to increase adherence to procedures in the public service

27 August 2020NSW Department of Premier & Cabinet

Now, more than ever, it’s important that public servants follow procedures which mitigate risk and help organisations run smoothly; whether it involves hygiene in a hospital, cyber security in an office, or social distancing in a Service Centre.

Addressing myths and misinformation using behavioural insights

13 August 2020NSW Department of Premier & Cabinet

BIU has a new guide on how to addresses myths and misinformation using behavioural insights. We offer practical suggestions for public servants – especially those working in communications, community engagement and front-line services –to understand how myths spread and how to combat the negative impacts of misinformation.

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