Behavioural Insights

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Enhancing Interaction Between Government and Citizens

25 May 2020NSW Department of Premier & Cabinet

Forms and surveys are one of the most common methods of interaction between Australians and government. Maximising their completion helps government to better understand customers and serve their needs, while helping citizens access essential information, services and payments.

Getting Public Benefits to the People Who Need Them

27 April 2020NSW Department of Premier & Cabinet

It’s common for government programs and grants to have unmet capacity despite attempts to promote effective take-up. BIU has a new guide on using behavioural insights to increase the take-up of programs and services

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