Service Principles and Obligations

This page has been developed to encourage and facilitate a high standard of customer service in the NSW public sector.

The site summarises key NSW public sector service principles and obligations. It includes links to source documents, guidelines and tools.

Each "chapter" covers a particular service area, and includes:

• Principles or Overview,
• Key Obligations of Agencies or Better Practice,
• Lead Agency and Further Help.

Feedback and ideas are welcome.

Good Management

The Strategic Management Framework guides agencies through their service delivery and back office planning

Results and Services Plan (RSPs)

Value for money in government service delivery is promoted by NSW Treasury's Financial Management Framework.