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Programs & Services

  • NSW 2021
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  • NSW Government Awards
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  • Register of Lobbyists
    • Lobbyist Code of Conduct
    • On-line Training
    • Who is on the Register?
    • Who Needs to Register?
    • How to Register
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    • Statutory Declarations
    • Changes in Lobbyists' Details
    • Questions and Answers
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  • Boards and Committees
  • Keep Them Safe
  • Improving Customer Services
    • Introduction
    • Baseline Report
      • Purpose
      • Method
      • Major Findings
      • Detailed Findings
      • Discussion
      • Next Steps
    • Drivers of Customer Satisfaction and Dissatisfaction
      • Customer expectations of services
      • Satisfaction and dissatisfaction with services - Customers
      • Satisfaction and dissatisfaction with services - All Services
      • Factors
      • The Drivers
      • Conclusion
    • Customer Feedback
      • Who Is Responsible
      • Identifying Public Service Customers
      • Types Of Customer Feedback
      • Types Of Feedback Methods
      • Meeting The Cost
      • Identifying The Questions
      • Selecting A Sample
      • Analysing Customer Feedback
      • Using Customer Feedback
      • Conclusion
    • Redesign Services
      • Two Approaches
      • What to Redesign
      • Implementing Service Redesign
      • Conclusion
    • Customising Services
      • Tailoring services
      • Equitable services
      • Personalising services
      • Non-voluntary (statutory) services
      • Aggressive, frivolous or vexatious customers
      • Conclusion
    • Supporting Frontline Employees
      • What Customers Want
      • Importance Of Communication
      • Supporting Employees
      • Conclusion
      • Further Information

Lobbyist Code of Conduct

View the NSW Government Lobbyist Code of Conduct

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