There are statistically significant differences between different types of customers.

Age

Figure 3 shows that younger customers, on average, report lower satisfaction than older customers with NSW services.

Figure 4: Age and Satisfaction, Waves 1 & 2

Source: Customer Satisfaction Survey of NSW Government Services, IPSOS-Eureka, December 2008

Gender

Women, on average, report higher average (“mean”) levels of satisfaction with Government services than men.  In December 2008, the mean satisfaction level for men was 7.5 out of 10, and for women it was 7.8.

Aboriginal people

Aboriginal customers are significantly less satisfied with Government services than people from other backgrounds.  In December 2008, the mean satisfaction among Aboriginal people was 7.2 out of 10, whilst non-indigenous people had a mean satisfaction of 7.6.

Language spoken at home

People who speak a language other than English at home are significantly less satisfied with Government services than those who speak English at home.  In December 2008, the mean satisfaction for customers who speak a language other than English at home was 7.4 out of 10, whilst English speakers had a mean satisfaction level of 7.7.

Location

Satisfaction with Government services by location is also statistically different.  In December 2008, residents in major cities had an average level of satisfaction of 7.6 out of 10, whilst residents living in non-metropolitan regions had a mean level of satisfaction of 7.8.