Customer feedback can be used in many ways, for example:

CEO Performance Reporting

• Report the department performance in annual Chief Executive Officer Performance Agreements.

Continuous Improvement

• Focus on areas for improvement, making available the resources for continuous improvement in customer satisfaction across the department.

Service Improvement

• Fine tune or initiate systems to quickly respond and resolve customer issues and inform service improvements.

Planning

• Develop plans to meet future demands for services.

Employee Feedback

• Provide feedback for employee performance, training and recruitment purposes.

Inform Policy Development

• Inform policy changes to improve customer service delivery to the community.

Customising Services

• Ensure effective delivery of services particularly to customers with disabilities, women and children, people from Aboriginal and non-English speaking backgrounds.

Corporate Governance

• Report internally for Corporate Governance, Business Plans and agency Results and Services Plans.

External Reporting

• Report results to customers and the public, for example Annual Reports.