NSW Ombudsman’s office
Email: nswombo@ombo.nsw.gov.au
General inquiries:02 9286 1000

Independent Commission Against Corruption
Email: icac@icac.nsw.gov.au
General inquiries:02 8281 5999

Audit Office
Email: mail@audit.nsw.gov.au
General inquiries: 02 9275-7100

Anti discrimination Board
Email: adbcontact@agd.nsw.gov.au
General inquiries: 02 9268 5555

What Else is Expected of Me?

Just as employees of the Department are required to deal with complainants in a courteous and professional manner, so are complainants expected to treat employees with courtesy and respect. Abusive language, discriminatory remarks and threatening behaviour will not be tolerated.

It is also important to acknowledge that if you do not achieve the outcome you were hoping for, it does not necessarily mean that your complaint was not handled properly. If you have been provided with an opportunity to be heard, have been treated fairly, given reasons for decisions made and a valid explanation as to why your complaint can go no further, the matter will be at an end.

What if I Need Assistance to Make a Complaint?

The Department is committed to providing all reasonable assistance to those who need help to effectively communicate in relation to the complaint. Assistance may include, for example, access to an interpreter service or agreement to a personal interview during which the details of your complaint can be written down on your behalf.

What About Confidentiality and Privacy?

The Department is committed to handling complaints in a manner that respects the confidentiality and privacy of those involved. It is important to note however that, for the Department to appropriately address your complaint, it may be necessary for the person handling your complaint to contact others to seek and clarify information.

If you have any concerns relevant to the confidentiality and privacy of your complaint, you should immediately make those concerns known to the person handling the complaint.