Guarantee of Service

The New South Wales Department of Premier and Cabinet is dedicated to providing quality support to the state government and the people of New South Wales. As well as supplying leadership to the public sector, the department takes a key role in managing significant state projects and issues.

The department commits to demonstrating standards of behaviour and ethics that facilitate delivering a high-quality, cost-effective service, and which also maintain public confidence.

The standards below are aligned with the State Plan’s priorities and targets to improve customer satisfaction with government services and businesses.

Service commitment

To be proficient in our role, we have a responsibility to ensure:

• a whole-of-government approach to policy development and service provision to contain costs and maintain consistency of standards
• implementation of consultative mechanisms that encourage collaboration and obtain equitable and expert opinion
• consideration of minorities and areas of special need
• transparency and accountability of all departmental roles and activities
• adherence to NSW government privacy guidelines with regard to collection, storage, access and disclosure of personal information
• adherence to all statutory guidelines
• effective management of public sector staff and resources
• staff compliance with the departmental code of conduct - principles that direct staff to discharge their duties with integrity, efficiency and impartiality
• implementation of robust administrative systems to ensure timely responses to queries and monitoring of issues
• accessible feedback mechanisms to encourage comment from all stakeholders.

Assistance and feedback

Advice on government services
Tel: (02) 9228 5947

Suggestions for service improvements or complaints
Tel: (02) 9228 5047

You can also contact us using our online feedback form.